I've just received another email from one of my clients who came on board last year, a plastics manufacturer who doesn't happen to be in my normal territory in North Sydney. He is one of a younger generation of business owners but it has since become clear to me he is well on his way to take his business to the next stage of growth and development.
Now onto Matt's email. He asked me to phone him today and sent an email trail for me as background. It contained questions from one of Matt's customers who had referred Matt's new Terms of Trade we had prepared to his solicitor for review. You see Matt engaged us to rewrite his Terms of Trade in order that he could register his customers on the PPS Register to become a ranked secured creditor in the event any of them went into liquidation in the future. Wisely, Matt also engaged EC Credit Control to administer these registrations for him, saving his staff from committing any technical errors which could invalidate the registrations.
Back to Matt's customer. The reason he referred Matt's new Terms of Trade to his solicitor is because he and Matt have a manufacturing agreement they have each signed up to, since Matt is a contract manufacturer. This solicitor has pointed out where Matt's new Terms and Conditions now conflict with that agreement.
Why is this a good thing? Because in getting his Terms of Trade re-done, it has presented an opportunity to resolve misunderstandings between Matt and his client now which, if had they been left unresolved as before, could have created conflict and loss of business in the future.
The second lesson from this scenario? It's a great example of how we at EC Credit Control assist our clients to implement their new credit management system by providing free credit management advice as part of our service. And being the proactive business manager that he is, Matt is taking advantage of this service at every stage of his implementation.
Every client of EC can expect the same level of attention to detail.